Refund Policy

Last updated: 7 August 2026

The whole policy in three lines

14 days, money back, no interrogation. First purchase of any plan (monthly or yearly): if Ember isn't right for you, tell us within 14 days and you get a full refund.
Cancel anytime. Cancelling stops the next charge; Pro stays on until the end of what you've paid for. No cancellation fees, no retention maze.
Billing mistakes are fixed, full stop. Double-charged, charged after cancelling, renewed when you'd forgotten a yearly plan and barely used it since — tell us, we make it right.

Either route works, whichever is easier:

Email [email protected] from the address on your account — a human (the founder) answers, typically within a couple of days.
Or reply to your Paddle receipt / use the link in it — payments are processed by Paddle.com, our Merchant of Record, and their support can start a refund directly.

Refunds go back to the payment method you used. Once issued on our side, banks typically take 5–10 business days to show it.

Outside the 14-day window, refunds are case-by-case — we're reasonable, especially for yearly plans that went unused; we just can't promise "anytime" as policy.
Refund abuse (buying, exporting everything, refunding, repeatedly) can mean a request is declined. This clause exists for that pattern only.
Nothing here limits refund rights that consumer law in your country guarantees you regardless of our policy, or that Paddle's buyer terms provide.